Smart support

"Messages go unanswered."

Connect your own Telegram bot; it answers your customers' messages from your own knowledge base — day and night. It won't answer anything undocumented, and sensitive matters are left to you.

For: Stores and high-message businesses — account level

How it works

01
Bot connection

Connect your own Telegram bot (with your brand's name and photo) in seconds.

02
Knowledge base

You write your business hours, prices, and FAQs — if you have a scan, your business profile is pre-filled.

03
Reliable answers

It only builds answers from your knowledge base; it never states an undocumented price or commitment on its own.

04
Your control

From full approval mode to fully automatic — a trust ladder you climb step by step, and sensitive cases always reach you.

In your customer's Telegram sample
CustomerHi, what are your hours at the weekend?
Smart supportHi 👋 We're open Saturdays 9–13 and closed on Sundays.
CustomerDo you have a student discount?
Smart supportYour message is logged ✅ a teammate will reply as soon as possible.
It never makes promises on its own: Price, discounts, delivery times, and warranty — only if they're in your knowledge base. Otherwise, it's left to you.

Hire — transparent, no auto-renewal.

Account-level subscription · Bot connection is instant — no manual setup.

Who for: For any business with incoming messages: a shop, a clinic, a school, a restaurant.
What you get: Instant answers from your own knowledge base; anything it does not know is handed straight to you.
What it doesn't do: It never invents a price or a promise, and in a regulated trade it answers nothing specialist — it escalates to a human immediately.

For any business with incoming messages that wants none of them left unanswered.

Support Starter

$39 / month
messages answered per month~300
What's included
  • Answers from your own knowledge base on your channels
  • ~300 messages a month
  • Approve/edit replies before they go out
Our pick

Support Growth

$89 / month
messages answered per month~1500
What's included
  • ~1,500 messages a month
  • Automatic replies to simple questions (semi-automatic)
  • Reply-rate and cost report

Support Pro

$159 / month
messages answered per month~5000
What's included
  • ~5,000 messages a month
  • Fully automatic replies (except sensitive cases)
  • Everything in Growth
Price transparency
  • No auto-renewal; you renew each cycle yourself
  • Failed generations don't count against your quota
  • Unused quota doesn't roll over
  • Secure payment via Stripe · starts right after checkout

Questions about this service.

What happens if it doesn't know the answer?

It doesn't guess. The message is logged and you're notified — the customer receives a polite message that a team member will respond.

Why is it account-level?

Because it connects to your business's bot, not to a single site. The message quota is monthly, and higher plans get a larger quota.

→ All employees and prices